Frequently Asked Questions

    Everything property teams ask about the ResidentPrints managed printer amenity — what it is, what it costs, and how it works for residents.

    What is ResidentPrints?

    ResidentPrints is a managed printer amenity for apartment communities. We install a commercial print, scan, and copy station at the property, keep it stocked with paper and toner, maintain it, and support residents directly — all for one flat monthly fee paid by the property.

    How is ResidentPrints different from buying a printer for the clubhouse?

    A store-bought printer makes the property responsible for supplies, jams, repairs, and resident questions. With ResidentPrints, the device is monitored remotely, supplies ship before they run out, repairs are handled by us, and residents contact ResidentPrints directly for support — keeping printer work off leasing and maintenance teams' plates.

    How do residents use the printer?

    Each resident gets a personal PIN and a monthly print, scan, and copy quota set by the property. Residents upload documents from any device through the resident portal, then release the job at the station by entering their PIN, so documents are never left in the output tray. Scanning to email works the same way in reverse.

    What does the amenity cost?

    ResidentPrints prepares a property-specific monthly proposal based on community size, expected usage, installation requirements, and portfolio scope. Managed proposals include the printer, paper, toner, monitoring, maintenance, resident support, and a monthly print allowance. Residents can pay for usage beyond the allowance by default, or the property can choose to cover it.

    Who is ResidentPrints for?

    Apartment operators, property management companies, condo and HOA boards, and specialized communities including student housing, senior living, coliving, corporate housing, build-to-rent, and mixed-use developments.

    Where is ResidentPrints available?

    ResidentPrints is currently focused on apartment communities across Atlanta and the surrounding metro area. Contact us with your property address to confirm installation and support coverage.

    How long does installation take?

    Most communities are live within days of hardware placement. Installation is scheduled around the property's office hours, and we handle setup, network configuration, and testing on-site.

    How are residents onboarded and managed?

    Property teams manage residents, PINs, and quotas from a web dashboard. Individual residents are added in seconds, and an entire rent roll can be imported at once by CSV. Access is deactivated just as quickly at move-out.

    Who supports residents when something goes wrong?

    ResidentPrints does. Residents contact our support team directly, so printer issues do not become work orders for the property. Supply levels and device status are also monitored remotely so we can respond proactively.

    How do I get started?

    Request a property proposal on residentprints.com with your unit count and location. The ResidentPrints team will review the details, recommend an operating plan, and coordinate installation after approval.

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